Refund policy

30-Day Money-Back Guarantee

We want you to love every cup. If you are not happy with your order, you can request a return within 30 days after delivery.

 

How to start a return

Email us at support@roastrow.com with your order number and the reason for the return. Please do not send items back without contacting us first. We will reply within 1-2 business days with return instructions and the return address. Items sent back without a return authorization cannot be refunded.

 

Eligibility

Items must be unused, clean, and in their original packaging. For hygiene reasons, opened coffee capsules, coffee, and other consumables cannot be returned.

 

Damaged, defective, or wrong items

If your item arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a free replacement or a full refund, at no cost to you. You will not need to pay for return shipping.

 

Return shipping

For returns that are not caused by our mistake (for example, you changed your mind), the customer pays for return shipping. Original shipping fees are not refundable.

 

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank may take extra time to post the refund.

 

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

 

International orders (Canada and United Kingdom)

The same 30-day policy applies. Import duties and taxes paid at delivery are not refundable unless the item was damaged, defective, or wrong.

 

Order cancellations

You can cancel your order free of charge within 12 hours of placing it. After that, your order may already be in process at our warehouse.

 

Questions

Email support@roastrow.com and our team will help you.