FAQ

Orders & shipping

When will my order arrive?

Every product page shows an estimated delivery date based on the warehouse that ships your item and the carrier's real transit time. Items from our US warehouse usually arrive faster than items shipped from China. You'll get a tracking link by email as soon as your order ships.

Where do you ship from?

We work with partner warehouses in the United States and in China. The product page tells you where each item ships from, so there are no surprises.

How much is shipping?

Shipping is free on orders over $99. Below that, it's a flat $7.99.

Which countries do you ship to?

The United States, Canada and the United Kingdom. Some products ship only to some of these countries; the product page will tell you.

Returns & help

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Refunds go back to your original payment method within 5 business days after we receive the item.

My item arrived damaged or wrong. What now?

We're sorry! Email us within 7 days with a photo and your order number, and we'll replace it or refund you at no cost.

How can I contact you?

Use the coffee-bean chat button on any page for quick answers, or email us. We reply within 1 business day, Monday to Friday.